APL LogoIf you are a pet owner, please call Animal PoisonLine on 01202 50 90 00 (charges apply)


Welcome to the

Veterinary Poisons

Information Service

Apologies we are currently having some technical difficulties with our phone line. Please try to contact us on our usual number 0207 305 5055

If you have any problems please contact us on our temporary number
0203 282 3781

We apologise for the inconvenience and will update you as soon as the issue had been resolved

VPIS-Circular-Logo-RGBEmergency advice for veterinary professionals please call  02073 055 055

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Why do vets use VPIS?

24 – 7 Animal Poisons Centre

VPIS is the only 24-hour specialised emergency telephone service in Europe dedicated to providing information on the management of actual or suspected poisoning in animals. We provide support to subscribed veterinary professionals worldwide.

Expert Case Specific Advice

With 22 years of continuous service, over 200,000 cases and extensive research, VPIS can deal with the effects of thousands of toxic substances in small animals, livestock, exotics, or wildlife.  VPIS covers substances such as human drugs, household products, plants, agro-chemicals and venomous animals.

Supporting you to achieve the best outcome

For each enquiry you will speak directly with a trained veterinary information scientist. We will cover the risk assessment for that toxin and species, the anticipated clinical effects, and the ideal treatment protocol, along with prognostic advice.

Using evidence to further knowledge

Our team is actively engaged in research to refine our advice, extend our knowledge base and publish our insight to the wider community. The feedback from veterinarians on real cases helps to further the science and methods available to achieve better outcomes for animals.

Continuing Professional Development

VPIS provides CPD training for vets, vet nurses and undergraduates, and offers online CPD training. We can also support bespoke training sessions for larger organisations. To find out more about CPD click here.

Hassle-free yearly subscription

Our annual contracts are adapted to your practice group’s usage and include a combination of CPD elements along with online access to veterinary publications.

To see our membership benefits and find out how to register click here.


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Latest Articles

In September 2016, the Veterinary Poisons Information Service launched a pilot helpline for pet owners. Following feedback from veterinary practices, we have decided to separate the services to reflect the different advice we give to owners compared to vets. Animal PoisonLine was launched on the 10th April 2017. It is a triage service, which will let owners… Read More

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There are a wide range of sources of lead. Before the 1960s paint used in homes, on furniture and on toys contained high levels of lead, hence old paint can be a problem, particularly if it is deteriorating or is being stripped off either using sanders or with heat.  Other sources of lead can include… Read More

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Vets in and around London should be aware of the dangers posed by the hairs of the oak processionary moth caterpillar. Ingestion may cause signs such as hypersalivation, oedema and blistering. There is also a risk of systemic toxicity, such as hyperthermia, respiratory distress and cyanosis. There may be necrosis of the tongue which can prevent… Read More

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Aramis, a 10 month old beagle, was left suffering with neurological signs soon after he was spotted swallowing a packet of an unknown legal high found on a beach in Scotland. The puppy had to be rushed to the vets (Picture: Cascade) Within an hour post ingestion, Aramis was taken to Robson Veterinary Hospital, by which time he… Read More

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Ethylene glycol poisoning is very serious in cats; unless treatment is started within a few hours the prognosis is considered very grave. Indeed, even a very small amount (around a teaspoon of concentrated antifreeze) can cause kidney failure and death. Many cats present too late for effective treatment and either die or are put to… Read More

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Although alcohol is available year round, it is often drunk in larger quantities over the festive season. Dogs will drink most forms of alcohol (e.g. beer, wine, spirits), but do seem to have a fondness for a particular brand of Irish whiskey and cream based liqueur ; indeed almost 20% of our canine ethanol cases… Read More

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What Our Customers Think

Owner very happy and impressed. Personally have had great service from VPIS on all cases

Very helpful service, thank you.  It’s reassuring for me and the client to have the advice of VPIS

Service received was excellent, very thorough and the staff member was patient and understanding. Couldn’t have asked for more from this service on this occasion

Your service is INVALUABLE – thank you so much for all your help over the years


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