VPIS Public Helpline +44 (0)2073 055 055


The Veterinary Poisons Information Service was established in 1992 and has since been providing 24 hour advice to veterinary professionals in the treatment of confirmed or suspected poisoning in animals.

We are delighted to announce that we will soon be extending our services to pet owners. We handle enquiries on all poisonings including drugs, household products, plants, agro-chemicals and venomous bites and stings. We are Veterinary Poisons Specialists and therefore, regrettably, cannot help with any other veterinary enquiries unrelated to poisoning. 

VPIS will launch this line as a pilot service on the 5th September 2016. Initially, we will be open to the public Monday to Friday, from 9am to 5pm. 

For emergency poisons enquiries, please call 

+44 (0)2073 055 055

Pet owners should select “Option 2”. You will then be taken through to an automated payment system. The cost per enquiry will be £30.

Upon successful payment, you will be taken through to one of our specialists, who will be able to advise whether your pet does or does not require a visit to the vet. 

There will only be one charge per case, even where there are multiple calls from you or your vet. Where your pet requires treatment, your vet will be welcome to call us back for further advice free of charge.

When calling the VPIS, the Veterinary Poisons Specialist will need information about what has happened in order to give the most accurate advice. Please have as many of the following details as possible ready when you call:

  • Your pet’s details: the breed, age, weight, sex and name
  • What your pet has taken e.g.the drug or product name or brand name
  • Where the incident occurred e.g. in the garden, at the beach or park
  • How your pet was exposed e.g. eaten, breathed in, walked through
  • The amount taken
  • How long ago it happened
  • Is it a one-off event or has this happened before?
  • Is your pet unwell?

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