Pet owners/members of the public – please call Animal PoisonLine on 01202 50 9000

VPIS Members

We now offer annual payment of your membership by Direct Debit.  Should you choose to pay by this method you will receive a £50 discount on the first year paid by direct debit. 

For Direct Debit Instructions please click here or alternatively call us on +44 (0)20 73 055 055 (option 2). 

If you are already a member with us and would like to access your details, please sign in.

Becoming a member of VPIS

Please be advised that we cannot take calls from practices unless there is an active membership in place.

Use one of these simple methods to join us:

  • Fill in a registration form by clicking here
  • Email us at
  • Call our admin team on +44 (0)20 73 055 055 (option 2)

Membership Options

Annual Membership

These are based on the number of poisons cases you expect to call us about over the course of a year.


  • One easy annual payment to cover all your poisoning enquiries (by direct debit or BACS)
  • Call us anytime 24 hours a day, 365 days a year
  • 25% saving when calling out of hours – 1.5 credits charged instead of 2 on the Auto Top-Up system (8pm – 8am weekdays and all weekend/Bank Holidays)
  • Full support throughout the duration of each case – follow up calls are not charged
  • Online/class based CPD
  • Online subscriptions to Companion Animal and Veterinary Nurse
  • Complimentary copy of BSAVA/VPIS Guide to Common Canine and Feline Poisons (RRP £45)

Please note all our prices below are exclusive of VAT*One day of class-based CPD may be exchanged for 8 online CPD Modules.

New Membership 123

Auto Top-Up

With this system you buy credits using your credit card and once these have been used (or expire) they will automatically top-up with your chosen number of credits using your credit card . Practices can purchase bundles of 2.

PLEASE NOTE: One credit is taken for calls made to VPIS in-hours (8am – 8pm weekdays) and two credits are taken for any calls received out of hours (all other times).  Credits will expire after one year if not used.


  • Call us anytime 24 hours a day, 365 days a year
  • Full support throughout the duration of each case – follow up calls are not charged
  • Flexible payment system for smaller practices


For more information concerning the Automatic Top-Up system, please click here.

If you have never used us before and are unsure which option to choose and for memberships covering over 50 cases per year please call our friendly admin team for advice on +44 (0)20 73 055 055 (option 2).

Common Questions

Is there a charge for calling VPIS from outside the UK?
Calls to our service are charged at the local country rate or are free of charge. However, you will require an active membership to use our service.

I can’t find the VPIS number to dial from my country on the International Access page, what do I do?

We have set up access from the following countries: UK, Germany, Australia and Netherlands. We are working on adding more country numbers to our list but in the meantime, please call our UK number to use our service.
Can non-English speaking vets use VPIS?
We currently do not offer translators for providing advice to non-English speakers but we are looking to offer this service in the future.
Can pet owners use VPIS?
No unfortunately the VPIS is for veterinary professionals only. Our owners advice line is Animal PoisonLine on 01202 509 000 (charges apply, please see website for more information) or their local veterinary practice for advice.