Pet owners/members of the public: Please call us at the Animal PoisonLine on : 01202 50 9000

Non-member Veterinary Practices

Please be advised that you must be a registered member to use our services.

To register your practice or practice group, please click here or contact our administration team (+44 (0)20 73 055 055 (for admin, choose option 2) or .

Members of VPIS

We now offer payment by Direct Debit. Should you choose to pay by this method you will be entitled to a £50 discount on your first year’s subscription paid by direct debit.

Direct Debit Instructions are available HERE

We no longer offer advice on a Pay-As-You-Go basis. 

  • If you are already a registered member, please sign in to “My Account”

Our Annual Subscriptions

Our contracts are based on your practice’s usage, i.e. the number of poisons cases you’ve called us about over the last 12 months. If you have never used us before, please select the most appropriate contract for your anticipated usage for the year. Please note that all are contracts are subject to our Fair Usage Policy.

Please note all our prices below are exclusive of VAT

your plan
Up to 5
per year
Up to 10
per year
Up to 15
per year
Up to 25
per year
Up to 35
per year
Up to 50
per year
Cases 5 10 15 25 35 50
Class Based CPD Day* 0 1 1 2 3 5
Online CPD Modules 5 0 4 2 2 4
Subscription logins **
Poisons Guide
(for new members)

*One day of class-based CPD may be exchanged for 8 additional online CPD Modules.

** Online access to veterinary publications: Veterinary Nurse and Companion Animal

All practices who choose an annual membership will receive a Welcome Pack which includes:
BSAVA/VPIS Guide to Common Canine and Feline Poisons (updated 2016)
VPIS branded tote bag, pens and sticky notes
Wall stickers with our emergency phone number
A selection of VPIS leaflets for pet owners

You will also be entitled to the following benefits each year:

  • You will be able to use our services out of office hours at no extra charge
  • One easy annual payment to cover all your poisoning enquiries
  • “Early bird” booking discount rates on additional CPD places booked at any time
  • Free downloadable VPIS leaflets from our website

For contracts covering over 50 cases per year, or any other account queiries, please contact us at:

To subscribe to our service, please either login to your online account or register with us.

Auto Top-Up (by Credit Card)

You are able to pay by auto top-up using your credit card. This method enables you to purchase bundles of 2, 4, 8, 14 or 30 cases.

For more information concerning the Automatic Top-Up system, please click here.



Common Questions

Is there a charge for calling VPIS from outside the UK?
Calls to our service are charged at the local country rate or are free of charge; however you will require an active membership and subscription to use our service.
I can’t find the VPIS number to dial from my country on the International Access page, what do I do?
We have set up access from the following countries: UK, Germany, Australia and Netherlands. We are working on adding more country numbers to our list; in the meantime, please call our UK number to use our service.
Can non-English speaking vets use VPIS?
We currently do not offer translators for providing advice to non-English speakers but we are looking to offer this service in the future.
Can pet owners use VPIS?
No unfortunately the VPIS is for veterinary professionals only. Members of the public are encouraged to call either, Animal PoisonLine on 01202 509 000 (charges apply, please see website for more information) or their local veterinary practice for advice.